What requirements must a chatbot meet to provide lasting support in day-to-day work? The new DAISEC guide helps companies and public institutions address key questions regarding planning, implementation, and further development.
Chatbots can answer common customer questions, assist employees in finding information, or guide them through administrative processes. To ensure they reliably provide added value, they require not only the right technology but also well-maintained content, clear responsibilities, and resources for ongoing operations.
A Look at the Most Important Requirements
Our handy guide brings together key questions across four areas: technical resources, users and usage context, organization and operations, and resources for day-to-day operations. Topics covered include, for example, selecting a suitable AI component, the quality of the knowledge base, user-friendliness, data protection, and the regular review of responses. Staffing and budget requirements are also taken into account.
The guide thereby helps identify requirements early on and plan the chatbot as an interplay of technology, people, and organization. It provides guidance for both new projects and the further development of existing systems.
Download Now
The guide is now available for download on our website. If you have any questions about your chatbot project, our expert Alexander Blezinger will be happy to assist you.
